TRAI Chairman RS Sharma On The Plan to Tackle Call Drops
Customers are not getting the services they should and one way to ameliorate situation is to compensate them, says TRAI chief.
The Telecom Regulatory Authority of India (Trai) has initiated an extensive exercise for tackling call drops, which will finally lead to the creation of a transparency portal on which customers will be able to find out the quality of service of telecom operators in a particular area. Trai chairman RS Sharma explains the plan to Santosh Tiwari and Rishi Raj, which includes the release of a study soon on the exact reasons for call drops, and the launch of an awareness campaign with the government and operators to bust the myth that radiation from telecom towers causes cancer. He agrees that the lack of spectrum is also one of the causes for call drops and therefore the regulator and the government are committed to increase its supply. Sharma adds that the proposal of telecom companies compensating customers directly for call drops will be dropped if it is found after the consultation that there is no need for this.