Follow Us:
Tuesday, June 28, 2022

Delhi HC upholds TRAI order to compensate users for call drops

The Delhi High Court today upheld TRAI's decision making it mandatory for cellular operators to compensate subscribers for call drops.

Written by Aneesha Mathur | New Delhi |
March 1, 2016 2:50:56 am
Trai, call drop, Telecom Regulatory Authority of India, telecom, call drop compensation, Delhi HC, High Court order, HC call drop order, Vodafone, Airtel, Reliance, call drop Delhi, technology, technology news The Delhi High Court today upheld TRAI’s decision making it mandatory for cellular operators to compensate subscribers for call drops.

The Delhi High Court Monday upheld an order passed by the Telecom Regulatory Authority of India (TRAI) in October last year that made cellphone service providers liable to compensate consumers for dropped calls.

Read: Telecos question the call drop test results of TRAI

“Petitioners are bound to comply with regulation 16 of the Telecom Consumers Protection Regulations, 2012, as inserted by the impugned notification dated 16.10.2015, with effect from 01.01.2016 and TRAI is at liberty to take appropriate steps in accordance with law for compliance of the same,” said the bench of Chief Justice G Rohini and Justice Jayant Nath.

Also Read: Call drop issue: Experts raise concerns over Trai compensation norms

Subscriber Only Stories
Skin Allergies In Children – What parents need to know?Premium
What makes KuCoin P2P Trading Platform a Good Choice To Buy Crypto?Premium
Airtel Demonstrates Immersive Video Entertainment On 5G; Recreates Kapil ...Premium
Is It A Good Idea To Keep One Account For All Your Financial Transactions?Premium

The TRAI had on October 16, 2015 said that “every originating service provider providing cellular mobile telephone service is made liable to credit the calling consumer i.e. a consumer who initiates a voice call, by one rupee for each call drop within its network for a maximum of three call drops per day”. For post paid services, the account of calling consumer would be provided in the next bill. The telecom operators had challenged the the order.

Hot Offer Putin claims victory in Mariupol, leaving Ukrainian defenders holed up Subscribe Now
Get the best of Tech news all week
delivered to you

📣 Join our Telegram channel ( The Indian Express ) for the latest news and updates

For all the latest Technology News, download Indian Express App.

  • Newsguard
  • The Indian Express website has been rated GREEN for its credibility and trustworthiness by Newsguard, a global service that rates news sources for their journalistic standards.
  • Newsguard

Featured Stories

Latest Comment
Post Comment
Read Comments