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Samsung Galaxy Note 7 has a problem, could be recalled globally: Report

Samsung is preparing to recall Galaxy Note 7 in amid reports of the device's battery exploding while charging.

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Samsung will announce a worldwide recall of its Galaxy Note 7 smartphones, says a report in South Korea’s Yonhap news agency. Samsung is expected to make the announcement in less than a week, the report adds. The Korean smartphone maker is preparing to recall Galaxy Note 7 amid reports of the device’s battery exploding while charging.

Yonhap cited anonymous sources from the company who told the news agency that “products installed with problematic battery accounts for less that 0.1 per cent of the volume sold”. The company, however, wants to make sure that its smartphone units are safe to use and thus the total recall. According to The Verge, a Samsung spokesperson said the company is conducting a “thorough inspection”, adding the results will be shared as soon as possible. Samsung is in talks with Verizon and other sellers to chalk out how the recall process will take place.

This won’t be an issue in India as only pre-orders have begun and units have not yet been shipped out.

Samsung Galaxy Note 7 was launched globally on August 2. A report in The Korea Herald says that 4 lakh units of the Galaxy Note 7 have been sold in Korea alone. It points out that explosions have only been reported on smartphone units with ITM battery pack. Also, Samsung will reportedly change battery in all of its Galaxy Note 7 units for free.

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Samsung Galaxy Note 7 is company’s latest flagship device. It was made available on sale starting August 19. Within days of its launch, users from across the the world took to various forums to complain of the device crashing and freezing issues. According to the report, only users of Galaxy Note 7 running Exynos processor seem to be facing problems with the device.

Read: Samsung Galaxy Note 7 users complain of unexpected crashes, other issues: Report

Samsung Galaxy Note 7 is priced at Rs 52,990 in India. The Indian version runs Exynos processor and comes with Reliance Jio 4G SIM card. The Reliance Jio SIM gives users an access to free unlimited data for first 90 days. Samsung packs high-end specifications like 5.7-inch Quad HD dual edge Super AMOLED display, 4GB RAM, 64GB internal memory and iris scanner for security. It runs Android 6.0.1 Marshmallow with TouchWiz UI and comes with a new S-Pen. There’s 3,500 mAh battery with fast charging technology.

First published on: 02-09-2016 at 10:14:08 am
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