August 13, 2016 12:41:06 am
THE ambitious online services for procuring various certificates for residents has seen 150 services go online but there will be another over 150 services, which will be completed only by October 2 and not by August 15, as announced earlier by the government.
The government had earlier announced that 250 services will go live by August through its Aaple Sarkar portal. Although Maharashtra Chief Minister Devendra Fadnavis made the announcement that the project will be completed by August, now the completion target has been extended to October 2 on Gandhi Jayanti.
The objective is to provide right services at the right time and at the right cost without any intervention. While many are able to access it, there are several who still believe that it would be better to line up at the offices of the citizen facilitation centres rather than access the online services.
A senior bureaucrat said that the government planned 343 services of which 150 has gone online but how much of it is being used, will have to be assessed. “People have been told that these services can be accessed sitting at homes but they prefer to appoint a middleman and get the work done at the government offices. We need to bring about a stop to this kind of intervention and launch these services, bringing about a wave of change in the entire operations,” said the bureaucrat.
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The web portal, Aaple Sarkar, will allow citizens to register grievances and send suggestions to the government on various issues. The aim of this portal is to make the state digital by 2019. However, even as the services have been launched, people are yet to accept them. Revenue officials in Pune division find that people do not access this technology as most of them need the actual document and prefer to wait in long queues or use the help of middlemen.
“The online services have to be accessed to prevent middlemen. We at our centres too urge people to check online. However, many services are yet to be launched and go fully operational,” said revenue officials.
However, residents in Pune find this a cumbersome process. “We need to have the documents in hand and have a proper assurance on the same that it will be submitted to the respective department,” said a resident.
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